Thank you for your interest in mihorobe!
We ship mostly all over the world. For shipping we use economical international E-Packet via Japan Postal Service. Please read FAQ's carefully for more details.
WHAT INTERNATIONAL DESTINATIONS DO YOU CURRENTLY SHIP TO?
Discount Pointe now ships to over 100 countries via Japan Postal Service. If you can not find your country when you make an order, please contact us. We will cancel your order if we find that we can not ship to your country due to an emergency situation, such as Covid-19, etc. We will notify you when we need to cancel your order.
HOW DO I PLACE AN ORDER?
Please make an order through this website. We don't take a phone or email order.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Any request for an item to be returned or exchanged must be made within 10 business days of the delivery of your order, and will only be accepted if items are unworn and in new condition with tags still attached (if applicable).
We accept returns and exchanges only with a tag still attached. Please make sure you want to keep the item before you cut the brand tag. We do not accept returns and exchanges after you wear it, or without a tag.
Please contact us before you start a return. If you need to return items due to product defects, we will cover the cost of shipping, and we also ship the new item without charging any shipping cost.
WHAT ARE MY PAYMENT OPTIONS?
We accept PAYPAL.
WHAT IS YOUR SHIPPING COST?
For shipping we use economical international E-Packet via Japan Postal Service. It usually takes 7 to 14 days depending on location and circumstances. The shipping cost is decided by the weight of your order. You will find a total shipping cost when you check out.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please allow us 3-5 business days to process your order once we receive it. Because of economical e-Packet shipping, it could take 6-21 days to receive your order depending on the country or location you live.
CAN I CANCEL MY ORDER?
You can cancel your order up until we ship it. If you want to cancel it, please send us a notice within 24 hours of submitting your order. Once we have shipped your order, we can no longer cancel your order.
Please contact us if you have any question.